XPairwise

Help

Common questions. Can't find what you need? Contact support.

Getting started

How does XPairwise work?

You tell us what currency you need and what you can provide. We match you with someone whose needs are the reverse of yours, then you connect directly and settle independently — XPairwise never touches the money.

Do I need an account to see how it works?

No — you can fill out a matching request and preview the verification menu before creating an account. Nothing is submitted to an XPairwise account until you sign up; your browser may temporarily store an in-progress request so you don't lose what you've entered.

Requests & matching

What if no one matches my full amount?

Requests above your match cap are automatically split into sequential chunks, released one at a time as each prior chunk resolves.

How are candidates ranked?

By trust score, verification level, and response-rate history. Currency compatibility, amount, shared language, a shared communication platform, and sanctions eligibility are hard requirements, not ranking factors.

Trust & verification

What does a verification badge mean?

It reflects the strongest verification path you've completed (affiliation email, professional license, vouch code, linked account, or government ID). We keep the badge — not the underlying document or credential — see our Safety & Privacy page for specifics.

Why is my trust score low even though I haven't done anything wrong?

New accounts start conservative by design — the score reflects how much evidence we have, not just your success rate. It rises as you complete more matches.

Account & privacy

Can I delete my account?

Yes — contact support and we'll take care of it by hand, to make sure nothing active gets interrupted unexpectedly.

Who can see my contact information?

Your email address and phone number are never shown to another user, at any point. After mutual acceptance, only the communication method you approve is shared with your counterpart — and your legal name, only if you're both ID-verified.